Event listing fees
If you request cancellation before a paid listing has been published, we will generally approve a full refund. Once a listing has been published and the purchased service has begun, listing fees are generally non-refundable unless CarShows.online materially fails to provide the purchased placement, the charge was duplicated, or a refund is required by law.
Rejected submissions
If CarShows.online rejects a paid event or advertising submission before the purchased placement begins, the related placement fee is eligible for a full refund. We may instead offer a reasonable opportunity to correct non-compliant creative or listing details.
Advertising
Advertising reservations canceled before activation are generally eligible for a full refund. After activation, fees are generally non-refundable. If CarShows.online causes a material interruption to a fixed-duration campaign, we may extend the campaign, issue service credit, or provide a proportional refund as appropriate.
Event cancellation
An event organizer’s cancellation, postponement, weather decision, low attendance or venue issue does not automatically make a published listing fee refundable because the directory service has already been provided. Contact Support if exceptional circumstances apply.
How refunds are sent
Approved refunds are submitted through PayPal to the original transaction where supported. Your bank, card issuer or PayPal may require additional processing time after the refund is submitted.
Requesting a refund
Contact Support with your CarShows.online order reference, event or campaign name, purchaser email and reason for the request. Do not send passwords or full payment-card information.
This policy does not limit non-waivable consumer rights under applicable law.